patently...
I would understand them if there were no other checkouts open. There are usually at least 3 FREE checkouts, and they all insist on lining up at ONE express checkout. Just because you only have two items doesn't mean you HAVE to go through express!!! Express is a lot slower anyhow, because the scanner only scans on one axis.

And no. I'll let the customer dictate it. If he/she is rude to me, I'll be rude right back. If they're nice, I'll treat them extra-nicely. This has got me a couple of customer service awards in my time.

EDIT: Katzilla, one customer did almost the exact same thing to me!! I got my calculator out and got the most patronising look. Shocking.
(Captain Communism isn't any sort of communist., Sun 4 May 2008, 2:41, Reply)