yeah...
The amount of empty pleasantries we're expected to ram down customers' throats is truly sickening. Most people, I would hope, prefer the person serving them to just be genuine and helpful. Who actually LIKES the sing-song voice? I do wonder how these policies get decided.

EDIT: I also think that any prospective credit customer should have to correctly identify 5 arses and 5 elbows from a picture chart before being allowed to even fill in the application. I can only imagine the kind of idiots you poor buggers have to deal with on the phone.
(keyboardman, Sun 4 May 2008, 15:48, Reply)