^^^This^^^
To keep their supervisors happy, and their call handling time down, many call centre workers do a few quick hang-ups a day. It used to be easier but nowadays there are stats systems that can count the number of intentional hang-ups.
( Snappyuk gets BIGGER with free sample., Mon 12 Jul 2010, 21:58, 1 reply)

I take a very unhealthy attitude to
call centers and the people in them.

To avoid losing my rag, I just remind myself that I am sitting at home, sipping a banana daquari trying to install my new colour laser printer onto my home network, while the monster on the other end of the phone is sitting in a room with 1,500 other people, having his piss break timed and earning 13 grand a year for it.

It's a terrible attitude. I do the same when a bus barges out on me on a Sunday afternoon. Yes, he got in front of me, but whose the one driving a bus on a Sunday afternoon?

I am ashamed of this, yet at the same time it could be worse - I could have this shitty attitude AND be a traffic warden.
( Not Pineapple anymore, Tue 13 Jul 2010, 9:13, closed)

Sales drones I hate.
I've found hekpdesk-type call centre workers are generally very poor (and not resorting to deception as telesales droids do) or want to help but are bound by scripts.
For example: I called Cable & Wireless once because ther system wouldn't allow me to activate my broadband from a Linux system. The first guy I spoke to said something like "We don't support Windows linux.". But, when I aske why he couldn't just activate me anyhow, he replied "try calling back in a little while 'our system has problems'. It took a minute to realise it -- but calling back and simply asking for activation without mentioning Linux had me up and running.
Non-sales call centre staff are usually great, as long as you listen carefully.
(Me, I'm not... in any way intoxicated, Tue 13 Jul 2010, 19:03, closed)