Until recently, we had two IT support staff....
... one knew exactly what he was doing and pretty much everything about our IT/phones/network etc, but did absolutely nothing. The other worked very hard and was very keen and helpful, but knew absolutely nothing and was less use than a chocolate teapot.

If only we could have one person who both knew what they were doing and did stuff and we would double our IT support effectiveness and halve the salary bill. Sadly, there seems to be no such person available.
( Ugi , it's a game of give and cake, Thu 27 May 2010, 17:30, 1 reply)

That person costs 3 times as much.

(waxdart hello., Thu 27 May 2010, 17:36, closed)

But...
I'm worth every penny! ;-)
( JamHamster My eyes, my beautiful eyes!, Fri 28 May 2010, 13:26, closed)

This ^
And then some.

I mean, I'm sure you are, but anyone who could both know what they are doing and actually do it would be worth the salary of our whole support department. We are not a big firm and we have a thin-client system. It cannot be that hard.
( Ugi , it's a game of give and cake, Tue 1 Jun 2010, 16:48, closed)