Well you would be surprised
but BT as shit as they are, are not the worst.
In my job I deal with all the major telecoms players around the world, including all Europe, Middle East, Far East, former Soviet Countries, and all Africa.
Of all these, BT is the best, with T-systems(DT) coming a close second. Their customer service is better, they are faster at making repairs.
They may not be the best company in the world, but when they are compared against their worldwide competition, then they are.
( turb0t, Fri 24 Oct 2008, 21:54, 2 replies)

I have dealt with
BT, and their Spanish equivalent, Telefonica. BT are unequivocally better at everything - service, deals, repairs, telephone customer service.
(bamboozled Can hear you getting fatter, Fri 24 Oct 2008, 23:24, closed)

My colleague...
is in the process of trying to get a BT line with O2 broadband installed in a new office.

BT have successfully missed three appointments to terminate the line due to nobody being there, in spite of being told noone will be there unless they phone ahead.

They've also put BT Broadband on this non-existant line, which they can't cancel because the line doesn't exist.

So once the line is fitted, they will have to terminate their BT broadband contract, which has now been in 'existence' for a month, wait five days for it to be taken off, then another 5 days while O2 broadband is installed.

I pity anyone who has to deal with a company worse than BT.
(MrOli is ugly, but in the morning you will be sober, Sat 25 Oct 2008, 13:18, closed)

I well believe you
But I don't think other companies being worse is a valid excuse for their ineptitude, nor for their attitude towards customers. And as far as I'm aware things aren't so bad in North America.
(cherrynicola, Sat 25 Oct 2008, 13:14, closed)