I bought a mobile phone online, with £20 credit
A week and four phone calls to Orange customer services later they still hadn't applied the credit to the phone, so it was unusable. So I bought £10 credit in a shop and the receipt showed "Top Up Successful" but there was still no credit on the phone.

In the end, I sent the phone back "for a full refund." They refunded the phone, but not any of the £30 I'd spent on credit, even when I produced bank statements and receipts proving my purchase. After numerous complaints they told me I'd have to approach a different department. I'm still waiting for the money, over 6 months later.

I'll never buy a phone online again, 'specially not from Orange.
(IHateSprouts is baking a huge pie shaped like an enormous pie, Fri 1 Oct 2010, 13:47, 2 replies)

Write to ofcom
www.ofcom.org.uk/
(waxdart hello., Fri 1 Oct 2010, 16:42, closed)

Try small claims court?
Even just the threat might be enough.

It'll cost you about £30 to do it (which you can claim back if you win), so you'll have to decide whether it's worth doing on principle, or just leaving it.
(razakel, Fri 1 Oct 2010, 17:19, closed)