Swiftcover....
.....have now emailed me four times to tell me that they cannot talk to me about my wife's car insurance policy, despite asking me for more information about me, my wife and the car each time.

I understand data protection, but it's my email address they write to, I took out the policy and paid for it on my card. Oh, and I also have two other policies with them.

But apparently they aren't able to talk to me.

Heigh ho, dudes!
( The Lone Groover has mal des nuts., Thu 6 Sep 2012, 21:03, 11 replies)

Yeah, that's not Swiftcover emailing you.

( drimble he'd been white, he'd been black, Thu 6 Sep 2012, 21:24, closed)

Scary how lucrative phishing can be really.

(Misery McUglywife an attention seeking sociopathic fuckstain., Thu 6 Sep 2012, 23:09, closed)

It might be your email address
but you are not the policy holder. You are not named on the policy. Your wife gave them your email address to write to, but those emails are for your wife, not you.

It's the DPA. Serious shit. Talking to you without permission of your wife, could cost someone their job. Frankly, it's a risk most of us aren't really prepared to take.
( Wicca'd Witch needs ideas for a new sig on..., Thu 6 Sep 2012, 22:09, closed)

Roles
It's perfectly possible for the policyholder not to be a named driver, or not to be the main driver.
(ubergeekian, Fri 7 Sep 2012, 8:23, closed)

If you are not a named policyholder, then they are quote within their rights
to refuse to discuss the policy. So if you are just a named driver (as opposed to a named policyholder) then no, we will not talk to you.
( Wicca'd Witch needs ideas for a new sig on..., Sat 8 Sep 2012, 23:39, closed)

Sadly not
I dealt with the whole thing throughout. My wife never went near the computer, or phone. I wouldn't want to get anyone in trouble or lose their job. I was merely commenting upon the apparent paradox of communicating with someone to the point of delivery, then them saying "Oops sorry sir".

Is all. No big deal, and it's sorted, but thanks anyway.
( The Lone Groover has mal des nuts., Fri 7 Sep 2012, 13:21, closed)

Because the moment that policy goes live
the policy is hers, not yours. It's a bit difficult with online quotes etc, and sometimes we have to trust that the pixels are who they say they are - but over the phone, it is tough. It happens a lot when people deal with quotes on behalf of their parents or children. At the point of cover I will only take instruction from the policyholder, as I do business over the phone.
( Wicca'd Witch needs ideas for a new sig on..., Sat 8 Sep 2012, 23:42, closed)

^
Thanks.
( The Lone Groover has mal des nuts., Sun 9 Sep 2012, 20:12, closed)

So your story is 'I'm too stupid to do insurance properly'?

( BraynDedd Natasha Kaplinsky's labia majora, Thu 6 Sep 2012, 23:05, closed)

No....
...my story is that I know exactly how to take out insurance.I'm just confused as to why they can talk to me while I take out the insurance, and then stop. And yes, I appreciate the seriousness of Data Protection, as I stated in the original post. Doesn't stop it being just a tad on the ridiculous side though.

I guess my story ought to be "don't post on here because someone with even more time on their hands than me will try to take the piss out of me"

Shame really.

And there's really no call to be offensive.
( The Lone Groover has mal des nuts., Fri 7 Sep 2012, 13:18, closed)

Barclays do that.
I have had an account with them for 15 years. 4 years ago we added my wife to the account, making it a joint account.

If there's any query that involves her connect card, they won't talk to me, even though I'm named on the account.
(username failed moderation, Fri 7 Sep 2012, 8:39, closed)