I've never had a problem with Virgin.
You are clearly an aeroplane FAIL.
( Dr. Shambolic je suis charlie, Wed 27 Aug 2008, 12:34, archived)

I refused to fly on them after they were so crap 8 years back
I made this one exception. Never again. This was one of a huge catalogue of major errors on both flights.

Including sitting a 4 year old daughter 10 rows away on her own. Tickets in the correct name but the names on the plane log showing all children had the same name so they couldn't fly. Virgin error, not ours.

Over booking 100 passengers and then having to put up families overnight - a scheduled flight - not a tour plane
( Enigmatic ™                 Voice No More                  ©, Wed 27 Aug 2008, 12:37, archived)

I've found they're perfectly fine until something goes wrong and you have to phone tech support

( glued eel /questions/questionsyoudliketoask/post1648081, Wed 27 Aug 2008, 12:39, archived)

Isn't everything fine until it goes wrong?
When something goes wrong it stops being fine.
( Bob Todd whee, Wed 27 Aug 2008, 12:53, archived)