Our customers tend to be more twattish than the people I work with.Case in point about our software; customer rings, says a job isn't appearing on the 'not completed jobs' report and she's furious the software isn't working right. This is because the job was completed earlier today. I tell her this and she whinges that it was appearing yesterday in the report. When it was not completed.
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FoldsFive, Fri 22 May 2009, 12:27,
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I enjoy the parts of my job where you point out their error (politely and professionally, of course) and you can hear the wind being knocked from their sails.You can almost hear the synapses fire as they desperately try to justify their complaint even though the logic is misfiring in their brains. They audibly splutter because they don't know what to say, but they've fired themselves up for an argument so they have to say something.
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FoldsFive, Fri 22 May 2009, 12:34,
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I know what you mean.I don't get how it's so hard to admit your own mistakes - I fuck up all the bloody time, you just apologise, say "oh silly me" then get on with it.
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spangolin - the odds are good but the goods are odd, Fri 22 May 2009, 12:35,
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