So in summary, not our first choices.
I used Pipex for the last 6 months who were pretty good and customer service was reasonable. £60 cancellation fee if you get rid of it within a year is very steep.

I was with NTL for about 2 years before that, their customer service is usually crap, but getting better. Their product is imho superb, if you can get it: get it.
( Fenris temporary Lazarus, Tue 5 Jul 2005, 12:56, archived)

BT is all I can get at home
but my work pay for it and I have a Netgear wireless router/adsl modem thing so...
( Goatworrier had your mum and she was shit, Tue 5 Jul 2005, 12:57, archived)

If you can get BT
you should be able to get Pipex no?
( Fenris temporary Lazarus, Tue 5 Jul 2005, 13:00, archived)

Dunno
didnt look into it too deeply at the time. As someone else is paying the cost doesnt matter and I already have replacement kit....
( Goatworrier had your mum and she was shit, Tue 5 Jul 2005, 13:02, archived)

It is.
Although they employ cowboys and monkeys as engineers and customer service.
( Dr. Shambolic je suis charlie, Tue 5 Jul 2005, 12:58, archived)

At corporate leve
I've always found their engineers to be good. The customer services side is staffed by shambolic showers of horse cunt though.
( Goatworrier had your mum and she was shit, Tue 5 Jul 2005, 13:04, archived)

The monkey who installed one of the cables in my house
had to borrow my drill and masonry bit because his wasn't powerful enough to drill through the wall. He also brought the wrong cover for the junction box so there's now a box of dangling wires that they've never come back to fix.
( Dr. Shambolic je suis charlie, Tue 5 Jul 2005, 13:14, archived)