you bad, bad person
towards the end of my tenure, my average call time was about 40 minutes

I just kept blaming it on the ridiculous hold times trying to get through to the american teams
( VampireMonkeyOnSpeed a super sexy sexual sex terrorist sex, Wed 8 Jul 2009, 18:09, archived)

Blimey
My excuse is usually something like I wasn't expecting the user not to know where the shift key is, or I didn't expect them not to know the difference between the monitor and the base unit
( Imhotep is Invisible - Consider this a divorce, Wed 8 Jul 2009, 18:19, archived)