
...who had a job no less.
( ,
Fri 15 May 2009, 16:14,
archived)

Tried to buy a new netbook. Bank had a typo in my personal details so card was rejected and order automatically cancelled. Go to bank to get it corrected. While I'm away, CDiscount raise the price of the item by £7...
( ,
Fri 15 May 2009, 16:14,
archived)

You'd be in prison right now
( ,
Fri 15 May 2009, 16:15,
archived)



I bought my dad a TV recently, he sourced and chose it on CDiscount. It turned up, worked for 3 weeks than progressively failed.
After contacting them numerous times ( and speaking to the same 2 norn Irish folk [I suspect they are a very small reseller operation] ) they insisted that they had no returns policy in place and that I must contact the manufacturer to arrange any kind of return/repair under warranty.
This was despite me explaining the sale of goods act 1979 to them and that they have an explicit contract with me and I them, and only them. As such they have all responsibility to investigate any repair claim and if they can't prove that the fault is a result of misuse on our part that they are legally obliged to repair, replace or refund the item.
So the dumbass girl just repeated the same old crap that I have to go to the manufacturer. So I asked for the number and was put on hold. 8 minutes later she came back with a number which I rang ( already knowing that the number was not complete) and got no connection. I rang back asking for the correct number and her colleague said "she's gone on a break but we don't know the number and she got that from Google so you'll have to Google it yourself. I'll get her to ring you back"
I managed to speak with the manufacturer and currently the TV is in having it's mainboard replaced ( when it arrives ) by a Liverpool firm the manufacturer sent out. The girl from CDiscount rang me back at 9.30 in the evening trying to give me the same number that did not work that afternoon.
Fucking amateurs operating illegally and I've lodged a complaint with trading standards about them.
( ,
Fri 15 May 2009, 16:26,
archived)
After contacting them numerous times ( and speaking to the same 2 norn Irish folk [I suspect they are a very small reseller operation] ) they insisted that they had no returns policy in place and that I must contact the manufacturer to arrange any kind of return/repair under warranty.
This was despite me explaining the sale of goods act 1979 to them and that they have an explicit contract with me and I them, and only them. As such they have all responsibility to investigate any repair claim and if they can't prove that the fault is a result of misuse on our part that they are legally obliged to repair, replace or refund the item.
So the dumbass girl just repeated the same old crap that I have to go to the manufacturer. So I asked for the number and was put on hold. 8 minutes later she came back with a number which I rang ( already knowing that the number was not complete) and got no connection. I rang back asking for the correct number and her colleague said "she's gone on a break but we don't know the number and she got that from Google so you'll have to Google it yourself. I'll get her to ring you back"
I managed to speak with the manufacturer and currently the TV is in having it's mainboard replaced ( when it arrives ) by a Liverpool firm the manufacturer sent out. The girl from CDiscount rang me back at 9.30 in the evening trying to give me the same number that did not work that afternoon.
Fucking amateurs operating illegally and I've lodged a complaint with trading standards about them.