I love Lush products in general but....
My last visit to one of their shops was to pull down my top and say
'is this meant to happen?'
Exposed top of scratched and slightly bloody chesticles
Something in a body scrub I bought contained an ingredient sharp enough to leave bloody welts all over me.
I looked like I had been self harming.
Lady behind counter actually paled, took my details and said they had received other concerns about that particular product and would get back to me.
They never did but I did notice later that particular item was no longer on sale
(insomniac-surfer oh go on then, just this once, Thu 10 Jun 2010, 23:44, 1 reply)

Hell!!
What product was that?!
(one-winged-angel-616 isn't as depressed as she sounds, Fri 11 Jun 2010, 9:07, closed)

I cant remember what it was called
But it was a big black square thing, you looked you were washing yourself in charcoal, it had exfoliating bits in it that were too sharp
(insomniac-surfer oh go on then, just this once, Fri 11 Jun 2010, 11:35, closed)

I work in the same industry, and "Know of" the geezer who started Lush
He's a knob.
As for products that scratch your lady lumps, don't bother with the shop, complain either in writing to head office, or go to trading standards. Lush won't fob them off
(Sir Tainley Barking Ezekiel 23:20, Fri 11 Jun 2010, 21:16, closed)

He is a rather substantial knob...
And there is very litte point in going to Head Office. If the product isn't in shops anymore, they'll do fuck all.

Even if the product is in the store, they'll also do fuck all, with a large ammount of initial pussyfooting around the situation.
(one-winged-angel-616 isn't as depressed as she sounds, Sat 12 Jun 2010, 22:24, closed)