OnDigital
Chances are, if you ever had OnDigital you had to call the dreaded Apollo call centre. Apollo call centre was seperated into 2 halfs. The Haves and the Have nots. IE: Agency Staff and BT Staff. and fuck was there a world of difference in the way we were treated. we all did exactly the same job, only some of us were in the Schutzstaffel and some of us were Jews. Now, like any self respecting employees, we could see how unfairly we were treated, but largely, we got on with our job. that was until the new boss was appointed. a Mr M****l M*****a if i recall correctly. he immediately set about making us, poor, homeless agency staff like scum, scum with boils and warts and piles. by chance, (i am not aware of how it came to light) someone discovered the way to get themselves to the back of the call queue by tapping a shot code into the keypad of the phone. word spread like wildfire. hundreds of unhappy employees were tapping not ready, release, not ready into their phones. days would go by without taking calls. not because the phones were quiet, but because 90% of the 3 to 4 hundred people on shift were at it, and if by chance you did actually take a call, you would conveniently, accidentally disconnect the little join between your headset and the phone, cutting the customer off, before getting back to your whack-a-mole keypad routine. i am only aware of 3 people getting caught, who of course were summarily dismissed. I left under an entirely different cloud :-)

So yeah, the moral of this story is. OnDigital didn't go bust because it was shit. It went bust because BT treated their staff like lepars, who in return treated their customers like shit.
a lesson should be learned. but i doubt it has been.
( Kingtoke was shit at life on, Thu 3 Sep 2009, 22:22, 1 reply)

Working for BT now
The code still works. It's great for when you're hungover!
(jamesthegill opens new tabs with his scroll wheel, Fri 4 Sep 2009, 22:29, closed)