b3ta.com qotw
You are not logged in. Login or Signup
Home » Question of the Week » Call Centres » Post 513531 | Search
This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
Pages: Latest, 18, 17, 16, 15, 14, ... 1

« Go Back

Call centre story number 2 :
One of the problems with freephone numbers is that there's an awful lot of people who'll decide to call it, stay on hold for 20 minutes, and then bother some poor techie rather than actually think at all. Conversations like;

Techie : Which version of Windows are you using?
Customer : Five
Techie : Uh... five? Are you sure?
Customer : Yes, you know - the blue one
::penny drops::
Techie : Would that be WordPerfect, by any chance?
Customer : Yes, and I want to connect to the internet.

There was also a nice, but confused, old man who had received a Free Trial CD in the post. He didn't even have a computer, but had bought a washing machine about a week previously and wanted to know if it was anything to do with that. Was quite determined to return the CD too, despite assurances that we had loads, thanks, and he could probably just throw it away...
(, Thu 3 Sep 2009, 22:53, 1 reply)
reminds me of that apocryphal story of the tech guy who told some woman to put her PC back in the box and take it back to the shop as she was 'too fucking stupid to use it'

i'll give you a clicky for that :)
(, Thu 3 Sep 2009, 23:11, closed)

« Go Back

Pages: Latest, 18, 17, 16, 15, 14, ... 1