To add a bit of verisimilitude, perhaps?
His point was that he got through to somebody with English as a second language who was hard to understand - he wasn't singling East Asians out as inherently bad. A lot of anecdotes in this QOTW will be about people's experiences with Indian call centres, as that's where a lot of UK companies contract out to - should they all be changed to read "overseas call centres with differently-accented staff"?
(Vice Admiral Sir Charles Cockbrush KCB MBE DSO, who is finding it increasingly difficult to log into b3ta.com wants to duck your aunt and kick your puppy, Fri 4 Sep 2009, 9:24, 1 reply)

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Tell you what, on re-reading the original post I'd agree that it's not explicitly racist. My reaction was based on 6 months of working in various call centres covering the whole of Australia and the casual-rising-to-blatant racism I overheard, was witness to and experienced personally.

No matter how many protests of innocence there will be this week, there are certainly a few too many stories posted on B3ta that either thinly veil a "stupid foreigners can't understand my thick Glaswegian/Brummie/Belfast/Cornish/Valley accent" or ridicule the highly educated multi-lingual operators who genuinely want to help you within the constraints of their job.

I'm not a member of the PC brigade, but stereotyping CSR's is no different to the treatment of minority based shop owners 10-15 years ago.
( The Lurker Plenty One, Fri 4 Sep 2009, 15:12, closed)