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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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I'm sorry I cannot continue this call
This type of call is puzzling to say the least......

Them: "Hello, Gobbo, we are calling because you already have an account with us and we want to know if we can do some more business with you"

Me: "Sure, I'm a bit busy at the moment can you pop the details in the post"

Them: "We are a green company and we don't produce paper"

Me: "No problem, stick it on an email"

Them (sounding narked) "I'm sorry, I cannot continue with this call"

*click*

Equally puzzling is this one.....

Them: "Hello, Gobbo, we are calling because you already have an account with us and we want to know if we can do some more business with you. Before I continue can you answer a security question to prove your identity. What is your mother's maiden name?"

Me: "I'm not prepared to give that information to a random caller"

Them: "I cannot continue until you identify yourself"

Me: "No. you called me. Tell me what you info you have and I'll confirm it if I'm satisfied you are who you say you are."

*click*
(, Sat 5 Sep 2009, 17:56, 4 replies)
Actually
the second one makes a hell of a lot of sense, if you think about it...
(, Sat 5 Sep 2009, 23:40, closed)
Scam
Sure sounds like it. Verizon customers (like myself) have had problems with a fake Verizon company calling, informing that you're on track to extra charges. They ask you security questions, which is your mobile number, SSN and something else. With this, they can buy phones and such on your account. Really nasty.
(, Sun 6 Sep 2009, 1:12, closed)
I've always thought that second one was the wrong way round.

(, Sun 6 Sep 2009, 12:57, closed)

I'd guess the first one was misheard I had that a while back I was trying to book a day out and suggested a really close date and when he said that wasn't possible I said "oh well worth a try" to which he replied "I'm only trying to help" in a very annoyed tone and said someone would be in touch about a date and hung up. I never did find out what he thought I'd said.
(, Mon 7 Sep 2009, 11:08, closed)

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