Sometimes it's not just those answering the calls who are dumb.

"I'd like to complain about this Vision service!"
"Ok then, I'll get you through to the right people in a mo, what don't you like about it?"
"It's made my TV go all funny!"
"Eh? How?"
"Well, yesterday me and my wife sat down to watch a film that some friends had recommended to us, and as soon as we watched it all the colour drained from our tele, except for the odd bit!"
"Which film was this?"
"Schindler's List!"
My hand moved to my mute button so far you'd think it had food on it.
"Sir, had you not seen that film before?"
"No, why?"
"Sir, the film is supposed to be in black and white, with the odd splash of colour - from memory the scene with the girl in the red dress, and also the flame on a candle. It's not a problem with the service, it's the cinematography of the film."
"..."
"Sir?"
"I bet I'm the stupidest person you've spoken to today, aren't I? Please don't make any notes about this on my account!"

Also, we have strict procedures now on setting up email addresses for new broadband connections - the criteria is customer's first name, customer's surname and then a three digit number. Earlier today I was setting up internet for a customer, who was described as "completely barmy" by her son, who I was dealing with on the phone. The guy was a laugh, and I enjoyed talking to him, but the best bit came when I was setting the email address up.

"Ok, now I need you to get a three digit number from your mum, this'll be on the end of her email address, ideally something that's memorable to her."
"Ok then...Mum! This fella wants a three digit number that you'll remember!"
*faintly, in the background* "What's he want that for? My bank PIN's four digits, will that do?"
"Nah, something smaller, like 1-2-3!"
*still faintly* "Ok, how about 8-9-10?"

I swear I heard the son facepalm over the phone.
(jamesthegill opens new tabs with his scroll wheel, Sat 5 Sep 2009, 20:38, 1 reply)

Ha...ha ha ha
*click*
( ejlflop errrrrgs. Regularly., Mon 7 Sep 2009, 23:54, closed)