Yes.
In my department, we do billing research, aka "Why you owe x amount".
Often times, the calls are from people disputing overages or calls made from their phone. Most of the time, it's because they talk too damn much! But anyway, I had an issue come up where a customer was disputing international calls. So, I research a little before I call her.
I find that she has several calls made to Jamaica, which per the issue, she didn't make. I call her to let her know she can add an international calling pack to her account so she will not have these large charges again.
I call...and she picked up the phone.
I swear I am talking to Ms. Cleo! The woman is ONE HUNDRED PERCENT JAMAICAN, but is swearing up and down to me that she knows no one in Jamaica, never been there, etc.
Customers out there:
Please, for the love of humanty, don't LIE. We KNOW. *glares appropriately for a call center employee*
(NancyycnaN Wðñ'† ¥ðµ §hðw §ðmê ¢l姧?, Sun 6 Sep 2009, 3:59, Reply)