O2 are utter bastards
I spent over an hour on the phone to them the other day.

I lost my iPhone a week and a bit ago, lost it at a friend's house, called the day after to tell them, check it wasn't being used to call sex lines in Venezuela or anything - which it wasn't.

I declined their offer to put me through to the insurance department as I was confident I'd find it.

I didn't. A week later tried to claim.

They had "no record" of my previous call and so as the phone had been lost more than 48 hours the claim was invalid.

Fortunately it's out of contract, but after many phonecalls I still get to pay a month's line rental as a disconnection fee - yay(!)

... Apologies for rant. Just saw "O" and "2" and saw red! Good luck with them!
(Penguins_Made_Me_Do_It is a dolt ... and she don't care, Sun 6 Sep 2009, 21:11, 1 reply)

..
Find your telephone bill that you called them initially on call back and make a formal complaint. I would! It's amazing what they do when faced with problems.
(feedingtimeatthezoo day 1 of his bikini diet started, Sun 6 Sep 2009, 23:36, closed)