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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Throwing the survey callers off their script
This was an old favourite of my Dads which I have stolen and seems to work quite well.

*Brrrring Brrrring*

Me: Hello
Survey Person: Hello, is that Bill?
Me: It is
SP: Hi, my name is %SP% and I'm calling from %Survey Company%, can I ask you a few questions?
Me: Sure but can I take your billing address first please?
SP: Pardon?
Me: As a consultant my opinions and experience are of value to my clients, therefore it wouldn't be fair to provide them to your company for free so if you could give me your billing address so I can send you an invoice once we're done I'd be happy to answer all your questions.
SP: Err, um, *Click*
(, Mon 7 Sep 2009, 15:45, 2 replies)
(, Tue 8 Sep 2009, 0:24, closed)

Definitely click worthy!
(, Wed 9 Sep 2009, 11:04, closed)

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