Sender Company were lovely.
I had a long chat with their customer services lady who told me that my email had given her a laugh and she'd be using it the next time they had a contract renegotiation with Useless, Inc.
Heaven knows why anyone would use Useless, Inc's services - I have a niggling suspicion that we're talking about the same company as their name always comes up with 'hopeless delivery services' are mentioned.

However, my legal contract was with Online Retailer. How they get products from them to me isn't part of that contract. They're responsible for a rather large swodge of my money and had failed in their contractual duties to get my purchase to me.
(davywavy, Tue 8 Sep 2009, 12:54, 1 reply)

Fair Play
Is their name something like packagefarce?

And you are entirely right in terms of the contract, a reread of your post reveasl that invective is entirely directed at delivery idiots rather than sender company. Oops. My bad.

The level of abuse we get sometimes though because of them is quite astonishing.
(Foxinsockssir, Tue 8 Sep 2009, 13:07, closed)

I can understand
I try never to sound off at people when it isn't their fault - especuially the call centre people, who are paid to pick up the phone but problems aren't their fault. I'm rude to senior management who are responsible for the failings and employ call centres in order to avoid having to deal with people like me :)
(davywavy, Thu 10 Sep 2009, 11:10, closed)