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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Would never want to work in one mind...
However, a good way I found of annoying the conservatory salesmen was to invite them round to quote how much it would be to build me one.

When I lived in a rented 1st floor flat.
(, Tue 8 Sep 2009, 14:57, 1 reply)
Sounds good to me.
When I worked in a call centre, we got our bonus points for getting someone we'd called to agree to have a salesman - whoops, I mean "consultant" - go to their house to measure up and give them a quote. Just for the appointment, regardless of success. The salesmen then got a considerably bigger bonus if they managed to actually sell anything.

To give you an idea of the success rate, per week:
1 appointment: keep your job
2 appointments: £5
3 appointments: £10
4 appointments: £20
... it increased by greater and greater sums, I think 20 appointments in a week netted you £500 bonus but I don't recall even a full-timer getting more than eight.

So your tactic there could be helping keep some poor call-centre sod in employment.

I'll let you read the rest of the QOTW and decide whether that's a good thing or not...
(, Tue 8 Sep 2009, 18:28, closed)

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