IT Helpdesk
It's me job. Can be very frustrating and very amusing.

I can fix most problems that don;t require physical tech support over the phone. It's just a matter of finding the level of understanding of the customer without crossing the line into becoming a condacending techy.

The big problem arises from trying to work out what the problem is. No matter what the user says the problem is probably something else.

Some classic ones are:

"I can't access the internet" (monitor turned off)

"I can't print this document" (user has forgotton password to log on)

"My PC is on but the server is off" (The monitor is on but the PC is off)

"I can't send any emails" (the wireless mouse's battery has run out)

"My mouse doesn't work" (The office has been moved round. The users old PC has been disconencted and put to the side to be collected for disposal. The user is sitting at her old desk, infront of her old CRT monitor with a "To Be Disposed" sticker on it's screen, flailing around with an unconnected mouse and keyboard she'd picked up from the rubbish bin. Behind her, her new PC has been connected, powered on and is sitting on her new desk that has her nameplate on)
( Crap Little Monkey Deathstar, so good they built it twice, Wed 9 Sep 2009, 13:29, 5 replies)

That last one
is absolutely fucking marvellous. Click.
(Reverend Fister "a disciplined fuckwit", Wed 9 Sep 2009, 13:51, closed)

Agreed
And I'm certain that's happened on more than one occasion in our office too :D
( Jeccius Steam Borderlands 2 junkie, Wed 9 Sep 2009, 14:05, closed)

yep
hehehehe!!
(jonny_power boom chika wah wow, Wed 9 Sep 2009, 16:08, closed)

^

( emvee cruor deo cruoris, Wed 9 Sep 2009, 16:20, closed)

I used to support IT in a school.
Users are that dumb, and problems are that random. And the teachers are worse than the students.
( idonthaveafunnynickname Drink-Aware? Sure. I'm aware I want another drink., Wed 9 Sep 2009, 18:12, closed)