ComplainingI like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
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Scaryduck LIKES EGG, Thu 2 Sep 2010, 13:16)
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Yes, but...This is all well and good assuming the thing arrives in the first place, which in my case it didn't. It's not so much the company I'm complaining about as their brain-judderingly awful customer relations policy (presumably identified in the Dell Staff Handbook by the words 'SHOOT TO KILL').
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Sonic James Doom forgetting the date since... umm..., Sun 5 Sep 2010, 20:10,
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I sympathizeYour rights don't fly out the window because it's the internet. I expect as with most automated systems your case is simply too unique for their knowledge base / scripts to deal with and you've fallen through the cracks. The paeons who answer the phones don't have the authority / guile to help and you'll have to speak with a supervisor, or even take it to snail mail.
If they don't offer you suitable redress, take them to the small claims court and force them to refund your money.
(, Mon 6 Sep 2010, 18:44, closed)
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