How to successfully complain to your credit card company.
I used to work for Lloyds TSB in credit card customer services. I hated them.
Most people you will speak to on the phone will feel the same way. They WANT to refund the unfair charge you've been given.
Here's how you do it - ask. You have to say "Can you refund the charge?" That's it.
Don't write an eight page letter in green ink, don't start abusing the poor cunt with a shit job, just ask.
( Zuowan, Mon 6 Sep 2010, 9:41, 4 replies)

I tried that with Alliance & Leicester
They said "No"

The cuntflaps
( sandettie light vessel automatic New Twitter - @bollocksreally, Mon 6 Sep 2010, 10:09, closed)

Nah.
The call centre is just full of monkeys that read from options on a screen. They're not allowed to think for themselves without first consulting their manager.

Always best to write an erudite, concise, respectful but firm letter instructing them to pay you back according to the rulings on bank overcharging.

Or, as Mrs Vagabond did, simply spew forth into an email an absolute rant informing them that their behaviour is absolutely disgusting and that you don't expect them to care or for the email to make the slightest bit of difference but that you're going to move your account anyway because to charge such is absolutely beyond any realms of justifiable behaviour, and they might just give you the whole lot back and say sorry into the bargain.

Banks and all their employees are just robbers blessed by the legal system.
( Je suis un vagabond is an unfunny, up your own arse middle class knob, Mon 6 Sep 2010, 10:33, closed)

What is it like,
being better than everyone else?
( Sir Sand GOBLIN ^popular page dis, Mon 6 Sep 2010, 12:20, closed)

Marvellous.

( Je suis un vagabond is an unfunny, up your own arse middle class knob, Mon 6 Sep 2010, 13:32, closed)