I complain a lot
I believe, quite simply, that if a company says it is going to do something for you it should do it. You are paying good money after all. If they dont deliver then it is time for a polite complaint.

To cut a long story short I am constantly on the look out for a potential complaint. I never fabricate anything! However, if it is possible to emphasise, embellish, dare I say even exaggerate I generally lean towards my more creative side.

If it is a big company (for examople if it is national, has a large turnover, if they can afford tv advertising, is not privately owned) I will bite and not let go until I get something substantial.

I have honed my skills over the years to the extent that I handle complaints for family, friends, colleagues, sometimes even taking referrals where I end up dealing with complaints for people I dont know.

I enjoy it. I feel it is a public service which keeps businesses on their toes. I remain polite, firm and persistent. Generally I push for things to be escalated again and again until I reach someone who is paid so much that it makes better sense for them to cut a cheque for £X rather than spend X hours trying to deal with it.

I have kept track for the last three and a half years on a spreadsheet. If you add up all the full refunds, part refunds, vouchers, discounts, good will gestures, zero charge issues and upgrades I am currently responsible for taking a chunk out of the economy to the tune of £15,123.33. Although I am currently awaiting reply from a large DIY supplier which could benefit my Uncle's friend by £325. Onwards and upwards.

MAKE THEM PAY!
(OTT, Mon 6 Sep 2010, 22:14, 12 replies)

3 years??
Fuck me if you won the lottery you'd complain about the begging letters.
( Sallyrsm, Mon 6 Sep 2010, 22:26, closed)

no i wouldn't
Beggers dont operate under a managerial structure set up to respond to customer needs.

In other words, there would be no money in it;-)
(OTT, Tue 7 Sep 2010, 6:59, closed)

I do the same thing.
Only when all reasonable means fail mind.
( jim_bob can herd cats., Mon 6 Sep 2010, 22:27, closed)

Needs more Accord
Sorry OTT, Americans "cut a CHECK", Brits "write a CHEQUE".

£15K+ will buy you MASSIVE DRUGS though
(all my scars face forward possesses 2.5% of a hyperalloy combat chassis, Mon 6 Sep 2010, 22:52, closed)

maybe i am the one being pedantic here but...
...did you not just describe the exact same activity in two different ways?

I dont care! The csm could "complete" the "promise to pay document" using a fountain pen lovingly filled with his pet pony's pre-cum. As long as the bank cash it and i have access to anti bac soap then "its all good". (Please forgive me this second use of american parlance)
(OTT, Tue 7 Sep 2010, 6:52, closed)

And...
... when was the last time you got laid, you delightfully amusing pleb?
(Clerk T Hazarde are all the wine, Mon 6 Sep 2010, 23:02, closed)

Last week
he complained about it and didn't have to pay.
( Ungersven would support SpankyHanky's patreon, Mon 6 Sep 2010, 23:07, closed)

^this

( sandettie light vessel automatic New Twitter - @bollocksreally, Mon 6 Sep 2010, 23:26, closed)

jesus
I am married with 2 kids and a mortgage. Hence the chase after extra pennies.
(OTT, Tue 7 Sep 2010, 6:54, closed)

ah
So it was last Christmas then, or were neither if you that drunk?
( SteamedCleaner, Tue 7 Sep 2010, 7:53, closed)

You are dChurch
AICMFP
( sandettie light vessel automatic New Twitter - @bollocksreally, Mon 6 Sep 2010, 23:27, closed)

i wish
After reading about his role in bank charges i can honestly say the man is a fucking legend.
(OTT, Tue 7 Sep 2010, 6:55, closed)