Sky were being bastards.
Didn't turn up to install my free Sky+ box, over-charged, made me ring around... gah.

Anywho, I found the email address for Jeremy Darroch, the MD or somesuch. I sent a funny but hearfelt complaint letter (which if emailed around, would have caused much amusement).

Less than an hour later I had a grovelling apology, compensation and my issue sorted - and a promise from his PA that I could contact her directly with any issues I had in the future.

From then on, with even the smallest issue with Sky, one phonecall or email and it was sorted. I was living in the land of assisted showers. Oh yeah.

Then I moved to BT.

Fuck.
(Miraclefish How appropriate, you fight like a cow, Wed 8 Sep 2010, 11:33, 6 replies)

Why?
Move to BT??!!

Sky are cunts but have far and away the best product.
(Set your faces to Stunned Bigly, Wed 8 Sep 2010, 11:38, closed)

Because sky were charging me £40 a month for fuck all
Naff internet, TV I never watched. I wanted HD but wasn't willing to spend an extra £10 a month.

BT is cheaper, has the most incredible on demand TV, music and film service I've ever used and they connected it all within five days of me moving house.
(Miraclefish How appropriate, you fight like a cow, Wed 8 Sep 2010, 11:49, closed)

Yeah, I think the on demand service is cool. I was going to sign up for the internet, you say it is cobblers?
(Set your faces to Stunned Bigly, Wed 8 Sep 2010, 12:42, closed)

Sky do all sorts of bandwith throttling and packet sniffing
If you want to play online, watch films or do big downloads during evenings and weekends I found them shocking.
(Miraclefish How appropriate, you fight like a cow, Wed 8 Sep 2010, 14:11, closed)

Thank you sir. I will maintain the Talktalk.

(Set your faces to Stunned Bigly, Wed 8 Sep 2010, 17:27, closed)

I use BT internet
and have had exactly one problem requiring tech support in more than two years; they got it sorted in less than 45 minutes. I am a happy BT customer, unless there's a problem with the phone, which is where they send all the numpties to man the call centres.
( uncle bastard is twanging a dan moi, Wed 8 Sep 2010, 23:38, closed)