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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Broccolli's Bank
A few years ago I had a letter off barclays saying that a company from the netherlands had recently taken money out of my account and that they thought it was suspicious. On the phone to them later in the day and it goes as follows...

*RING RING*

*Indian Call Centre: "Hello Barclays **#### speaking how may I help you?"
Me: "Yes I had a letter in the post this morning that there was suspicious activity in my account?"
ICC: "Ok sir can i take your accounnt number please."

*gives them account number and other related bollocks*

ICC: "Ok Mr Speed do you have an Xbox Live account?"
Me: "Yes I Do."
ICC: "Well the company that deals with Xbox Live membership is based in The Netherlands so there is no fraudulenty activity present on your account."
Me: "Ok if that is the case then why didn't you know that before you sent me the letter then?"
ICC: "Don't know sir, Goodbye."

*hangs up*

promptly called them fucking retatrds and carried on eating my Dominos pizza.

*Probably for all I know

** It was some Indian girls name, still don't know how so say it without sounding like a GELF from Red Dwarf
(, Sun 26 Feb 2012, 13:17, 6 replies)
she was a kinitawowi?

(, Sun 26 Feb 2012, 15:43, closed)
Dont know but i think her sister was the looker

(, Sun 26 Feb 2012, 20:07, closed)
Her name was "Ach-ech-ech-ah-ech-ech-ech-ech"

(, Sun 26 Feb 2012, 23:57, closed)

Actually, i'm impressed a bank worker would know about things like xbox live accounts and where their payment processors are based. He/she was helpful and you got back to your pizza..

It is outsourced back office staff who are the enemy!
(, Sun 26 Feb 2012, 18:00, closed)

Was impressed myself but didnt know why the bank itself didnt know about it themselves, I reckon they just wanted to hoard all my money off me in premium rate call charges
(, Sun 26 Feb 2012, 20:13, closed)
Did they not just need confirmation from you...
...that you have an xbox account?
(, Mon 27 Feb 2012, 13:30, closed)

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