Customers from Hell
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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Rodney King's Mate.
I was working in the USA as a manager for a mens clothing shop in what was described by the company as an 'urban trouble store'. Why they put me, a lanky, young, white guy with an English accent there was beyond me but oddly enough I seemed to build a decent rapport and had something of a celebrity status with many of the locals, many of whom were gang members.
The client base was mostly black and hispanic teenagers from lower income families and I really grew to like it there, but unfortunately there were a load of crack-heads who used to regularly shop lift. Usually very badly.
One such crack-head was Leon. I had interviewed him for a postion a few months previously (when his addiction was not apparent) and had offered him a stock position which he failed to show up for. Since then his decline was bad, weight loss, incapable of stringing a coherent sentence together but most obvious were the sunken bloodshot eyes. He would regularly come in to the store and blatently try to steal jeans/shirts anything that was not nailed down - in fact it was a bit of a running joke; he would grab something I would have been watching and standing by the door, he would drop it, we would laugh and I would tell him to 'fuck off' and he would say 'OK see you tomorrow'.
Now as Leon's situation deteriorated he started to become more threatening to some of the girls that worked there, and it eventually got to the stage where he was so strung out he hit one of my workers, tried to grab a whole rounder of t-shirts and run off down the mall with it. I chased him down (not difficult as he could barely push it) grabbed it back off him and tried to calm him down as he was screamimg blue murder. So much so, the police came and he was arrested and charged with theft and assault. Plus he was given a court order never to come to the mall again.
Weeks go by, no sign of Leon.
Then I get a call from the Corporate Office. I was being suspended with pay for a undetermined length of time whilst being investigated of a charge of racism. Leon had apparently accused me of not giving him a job, assault and verbal abuse due to him being black plus a wrongful accusations of theft.
This being the good old US of A they take it seriously and a court date is set for a few months later. (Incidentally, it was summer and the World Cup was on in the USA so I had a great time apart from the occasional worry that he would somehow win the case.) My company took statements from all my employees, my background was checked and all was fine.
So, the court date rolls around. The case is presented by his attorney - some smarmy bastard who specialised in discrimination cases and eventually Leon is asked to speak.
He rises, nearly falls over and his first words are...
"That white, motherfucking, Crocodile Dundee, faggot is a motherfucking racist you know what I'm saying? Shit. Fucking limey cracker bitch!'
At that moment, the case was dismissed.
( , Fri 5 Sep 2008, 11:13, 2 replies)
I was working in the USA as a manager for a mens clothing shop in what was described by the company as an 'urban trouble store'. Why they put me, a lanky, young, white guy with an English accent there was beyond me but oddly enough I seemed to build a decent rapport and had something of a celebrity status with many of the locals, many of whom were gang members.
The client base was mostly black and hispanic teenagers from lower income families and I really grew to like it there, but unfortunately there were a load of crack-heads who used to regularly shop lift. Usually very badly.
One such crack-head was Leon. I had interviewed him for a postion a few months previously (when his addiction was not apparent) and had offered him a stock position which he failed to show up for. Since then his decline was bad, weight loss, incapable of stringing a coherent sentence together but most obvious were the sunken bloodshot eyes. He would regularly come in to the store and blatently try to steal jeans/shirts anything that was not nailed down - in fact it was a bit of a running joke; he would grab something I would have been watching and standing by the door, he would drop it, we would laugh and I would tell him to 'fuck off' and he would say 'OK see you tomorrow'.
Now as Leon's situation deteriorated he started to become more threatening to some of the girls that worked there, and it eventually got to the stage where he was so strung out he hit one of my workers, tried to grab a whole rounder of t-shirts and run off down the mall with it. I chased him down (not difficult as he could barely push it) grabbed it back off him and tried to calm him down as he was screamimg blue murder. So much so, the police came and he was arrested and charged with theft and assault. Plus he was given a court order never to come to the mall again.
Weeks go by, no sign of Leon.
Then I get a call from the Corporate Office. I was being suspended with pay for a undetermined length of time whilst being investigated of a charge of racism. Leon had apparently accused me of not giving him a job, assault and verbal abuse due to him being black plus a wrongful accusations of theft.
This being the good old US of A they take it seriously and a court date is set for a few months later. (Incidentally, it was summer and the World Cup was on in the USA so I had a great time apart from the occasional worry that he would somehow win the case.) My company took statements from all my employees, my background was checked and all was fine.
So, the court date rolls around. The case is presented by his attorney - some smarmy bastard who specialised in discrimination cases and eventually Leon is asked to speak.
He rises, nearly falls over and his first words are...
"That white, motherfucking, Crocodile Dundee, faggot is a motherfucking racist you know what I'm saying? Shit. Fucking limey cracker bitch!'
At that moment, the case was dismissed.
( , Fri 5 Sep 2008, 11:13, 2 replies)
^This is what's wrong with the world today.
That it ever got this far down the legal system.
*shakes head*
( , Fri 5 Sep 2008, 11:19, closed)
That it ever got this far down the legal system.
*shakes head*
( , Fri 5 Sep 2008, 11:19, closed)
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