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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Bank Customer
This is not a funny story........

My girlfriend works in a bank dealing with customers. I had a call one day at work from her family telling me her mother had died. We were expecting the call, but it was still upsetting.

I had to go to the bank to give her the news.

When I arrived she was dealing with a customer and I managed to sneak past her to the back of the bank as I knew as soon as she saw me she would know why I was there.

I found one of her managers and told her why I was there. The manager went to get my girlfriend who immediatley realised what was going on. Floods of tears from her and her manager. A colleague stepped in to deal with the customer so my girlfriend could grab her bag and we could go.

I found out later that the customer was angry that she had been left in the hands of someone else. It was explained that my girlfriends mother had just died which is why she had to dash off. The customer replied that she should have been served first before the news was broken to my girlfriend and that she was going to make a formal complaint against my girlfriend.

If I had know how insensitive this woman had been at the time I would have decked her on the way out of the branch!

The good news is that when she made the complaint the branch manager had her account closed!
(, Fri 5 Sep 2008, 13:05, 6 replies)
(, Fri 5 Sep 2008, 13:06, closed)
on a similar note I've just posted something above that is bank related and on the theme of death.
(, Fri 5 Sep 2008, 13:40, closed)
*sad face*
That's terrible. Mean old harridan.
(, Sat 6 Sep 2008, 22:02, closed)
I 've been there too mate. I know how it feels.
Only it was one of my mates who was rude to my then-fiance when she because she was subdued & morose.

It was the evening before her dad(who she loved dearly) died after a year-long cancer battle.

I have never felt more anger at the fuckwittery of ignorant people.

I'm not mates with him anymore.
(, Tue 9 Sep 2008, 9:06, closed)
The day I got the call my dad had died...
Friday morning - I'd been in for about 45 minutes and got the call. So there I was, wandering in the yard, completely dazed with tears streaming down my face.

My boss pulled up, took one look at me and said "Get in."

We drove across town to my mum's house in about 2 minutes (normally takes 7 or so).

He dropped me off and said "Take whatever time off you need."

When I did get back to work a couple of weeks later, the amount of calls I got from customers (who'd tried contacting me and had been told why I was away) offering their condolences was astounding - not all customers are complete wankers.


PS - I'd have decked her too
(, Wed 10 Sep 2008, 11:53, closed)

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