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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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ID Please
Sorry, another one. They're all coming screaming back to me!

This one again comes from when I was a checkout girl. I was working one evening and it was fairly close to closing time. This meant that there were only 3 of us left on checkouts. I was down on the very end till by the door (which was apparently supposed to be against policy, what with me being a girly) and the other two were up near the other end, where the supervisor stand was. This wasn't a problem, I had peace and quiet and most customers didn't notice me. (Although I did have to put up with "The Feeling" music blasting from the AV aisle.)

Anyway, this girl came through my checkout to buy a bottle of wine. She looked fairly young, so I asked her for ID. It's best not to risk it, what with a possible court appearance and hefty fine. She turned round and shouted to her mum. Fair enough, thinks I, her mum has her purse of something.

"Sorry," I say, apologising for the 'inconvenience'. She ignores me and shouts again to her mum.

"Mum, come here, this fucking cow wants to see my ID".

I was pretty shocked. Not sure I deserved abuse. She turned back to me and the tirade started.

"I'm 20-fucking-5. Ask my mum. She'll tell you. Who the fuck do you think you are? I've been old enough to drink for 7 years and now you're refusing to sell it to me? What a fucking disgrace," blah blah blah. While she's shouting she's leaning closer and closer to me and I'm starting to get a little nervous. I reach down to turn my 'help' light on and look up to check it's turned on. Fuck. It's broken. As I've looked up, she's interpreted that as me rolling my eyes.

"Don't roll your fucking eyes and me you stupid fucking bitch." I tried to explain that I wasn't but I might as well have not bothered.

After what seems like a lifetime, her mum comes over.

"Mum, tell this bitch how old I am." Now, most mothers would surely not condone this abuse? Her mother didn't bat an eyelid as she replied.

"What's all this? She wants ID? But you're 24."

I don't know where I got the guts up to speak, because I was on the verge of tears. But I heard myself saying, "But you said you were 25..." That probably wasn't the best move I've ever made. I then had both of them on at me, when at last the supervisor realised what was happening and had them removed.

Seriously, what is wrong with some people?
(, Sun 7 Sep 2008, 21:36, 5 replies)
Words fail me. Every day when I hear about this sort of stuff I start fantasising about being Travis Bickle and blowing them all away.

Respect though.
(, Sun 7 Sep 2008, 21:56, closed)

where's darwin and his natural selection when you need it?
(, Sun 7 Sep 2008, 23:22, closed)
people like that
achieve the status of Douche-whore
(, Mon 8 Sep 2008, 1:35, closed)
The amount of utter shit
That people think that people in the service industry should put up with.... It's a miracle that there aren't more "postal" style massacres!
(, Mon 8 Sep 2008, 9:32, closed)
Happens all the time,
I've been threatened to be stabbed, killed, have the shop torched.
Called every name under the sun, intimidated, some twat even got his mum to come down in her slippers and berate me for not serving her precious child.
Ha, if you need your mum to stick up for you, you're obviously not fucking old enough or mature enough to buy alcohol.
Get a life and get some fricking I.D.

Usually they get hauled away by some giant security guard while we just tut and roll our eyes.

(, Mon 8 Sep 2008, 16:40, closed)

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