grrrrr customers are idiots!!!!
Ive just finished working for a major credit card company, you would have people call up and start screaming at us because they have a late fee on their account. I look and they havent made a payment for 4 months, when i nicely explain this to them, they say but im on 0%. Yup. People expect the having 0% interest means they dont have to pay AT ALL!!!!

Another common one we used to get is 'my statement didnt have the pay date on it'. Firstly, if it didnt, why didnt you ring us straight away, and secondly you pay roungly the same time every month, you should have still made a payment. Please do not do what one guy did, he was so adament that his statement did not have the due date on it and wanted it sorted there and then. I calmly gave him the fax number and told him to send it now, and i would ring him back. Said fax comes through, I take a look and roll my eyes, ring Mr I Diot back:
SLHHH - Hi mr Diot, I've just recieved the fax.
Mr I Diot - And? What the fuck are you gonna do about my rates and fee?
SLHHH - Nothing.
MID - Pardon?
Slhhh - Nothing.
MID - Why the fucking hell not you stupid bitch??
SLHHH - Well the language you are using towards me doesnt help, but mainly due to the fact that you have CROSSED OUT THE PAYMENT DUE DATE IN BLACK PEN.
MID - BU BU BU BU. FUCK OFF *click*

Also worked for a broadband company, if someones internet wasnt working they would call up, and we would tell them to swap the microfilters to check it wasnt that, and inevitably the line would go dead. they had pulled out the filter without realising their phone was plugged into it. duh

Also, customers who say they are recording the call. Whats the point? most places record the calls anyway, and customers arent allowed to use it without your permission, the amount of swearing you would get once you have denied permission to use it.

All in all, customers are cnuts.
(santas_lil_hohoho is packing her vibrator suitcase, Tue 9 Sep 2008, 10:50, 3 replies)

Permission to record calls
You're wrong about that. It's perfectly legal to record a phone call as long as one of the parties knows. So the customer is fully entitled to make a recording and is under no obligation to ask your permission or even tell you.
(ubergeekian, Tue 9 Sep 2008, 11:25, closed)

well
im going by the 2 years worth of training and work i did at the bank.
training manual:

"a customer may record a call for personal records, but said recording may not be used in court of law, television or newspaper publication"

so yes they can record the call, but cannot use it, without specific permission from the bank, and the bank wont give them permission.
(santas_lil_hohoho is packing her vibrator suitcase, Tue 9 Sep 2008, 12:00, closed)

I used to take great joy
In telling the idiots who tried to record calls that I was under no obligation to help them as it was company policy to deny permission for customers to record calls. The swearing, the shouting, the inevitable disconnection... oh the joy!
( jim_bob can herd cats., Tue 9 Sep 2008, 23:16, closed)