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This is a question The Dirty Secrets of Your Trade

So, Television is a hot bed of lies, deceit and made up competitions. We can't say that we are that surprised... every job is full of this stuff. It's not like the newspapers currently kicking TV whilst it is down are all that innocent.

We'd like you to even things out a bit. Spill the beans on your own trade. Tell us the dirty secrets that the public need to know.

(, Thu 27 Sep 2007, 10:31)
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Motor Accident Repair Centres
Used to work for one and found out that:
1. If your car has a dent, it will be assesed as requiring a replacement. If borderline, it will be kicked before the insurance assesor sees it. It will still be repaired anyway as it works out cheaper to pay for filler than a new door. Cue dodgy parts invoices.
2. Main dealers put on a margin to joe public on some parts of 100% plus. e.g. lock set £100+vat public, £30+VAT trade
3. Bigger bodyshops use progressive estimating meaning they can add extra work on if required once the car is stripped. This is added onto every repair regardless of need if an insurance job adding 10-15% better profit per job. This helps up your premiums.
4. If you leave a really nice car, it will be repaired quickly and driven around by the staff with the odometer disabled until the official repair date.
5. If going to a big repair centre, and have any problems, don't report it to the repairer, but the parent company. Executive complaints are their number one priority and you will probably get a nice bunch of flowers, a tank of petrol and some shopping vouchers just to cover their asses.
6. A large insurance company's Customer Survey Tool is inherantly biased towards their own repair shops and allow filtering out of known dissatisfied customers by the site managers. (I designed it that way.)
7. Your cash deposits will be frauded away whenever possible to pay for hookers and coke.
(, Fri 28 Sep 2007, 17:21, Reply)

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