You know the theory that if a million monkeys are given typewriters and hit keys at random, they'll produce the complete works of Shakespeare?
I'm convinced they're trying something similar on the BT switchboard. I've been trying to get a telephone line installed for the last six weeks - my initial order dropped into a black hole for three weeks, then I had to endlessly reschedule it because, in their infinite wisdom, BT sent engineers round when I was out (and I told them beforehand I'd be out then.) If you try and phone them up, you'll be put on hold for at least 40 minutes, then get told you've called the wrong department (even though you called the number which should in theory put you through to that department directly) because some twat on the switchboard pressed the wrong button. Repeat ad infinitum, and waste £35 on phonecalls to an 0800 number (which are certainly not free if you're calling on a mobile.)

To add insult to injury, because I'm too far from the nearest major city and therefore can't get cable, I have no choice but to install a BT line - almost all ISPs will only provide internets through a BT line. *head in hands*
( The Mock TurtIe ™ --- Thinks you are a cunt, on, Thu 4 Oct 2007, 10:08, Reply)