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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Recycle bin filers.
I loathe these users. They seem to think that the recycle bin on the desktop or in their mailbox is used for filing important documents and messages that they want save for future reference. They read all their emails, deleting each one in turn, then complain that they are receiving message informing them that their mailbox is full!
Customer: "Why am I getting these messages, there is nothing in my mailbox?!"
Me: "You appear to several hundred MBs worth of items in your recycle bin."
Customer: "That is my archive, it doesn't count."
...twitch...urge to kill... rising...
They know that the bin is inherently worthless, since it "doesn't count" so why use it as a place to file documents?
Do they do their weekly grocery shopping, drive home, unpack all of the bags and place each item safely in the bin?
(, Thu 24 Sep 2009, 13:36, 4 replies)
You could try this analogy
If they throw things in the bin but never take the bins outside, will their house get full?
(, Thu 24 Sep 2009, 13:39, closed)
...
people do this? o_O

at my workplace we *don't* have a recycle bin, so you delete it, you come to us panicing to see if we can restorce it from the backups.
(, Thu 24 Sep 2009, 13:39, closed)
.
Same here, and if I like you I say yes, my motto for a life in IT? Horrible people get exactly what they ask for, nice people get what they really need.
(, Thu 24 Sep 2009, 14:04, closed)
Apply a quota to the recycle bin
and deleted items mailbox, say 10% of total space. Simple to do in both Windows (either by system policy or manually as an administrator) and Outlook (via the exchange server). Fix it properly once and you'll have no more headaches.
(, Fri 25 Sep 2009, 6:47, closed)

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