Forgotten password within 10 seconds?
I have worked in ICT Support for the last 10 years and I have so many stories! I won't bore you with most of them, but one that literally just occurred made me laugh. I can understand some people "not being technical" but sometimes all common sense and basic intelligence disappears too!

user - I've been to my password expires but can't remember the old one
me - but didn't you just type the old one in, for it to be accepted and ask you to change to a new one?
user - yes, but by having to think of a new one, I've forgotten the old one

Seriously, she typed it 5 seconds before she was told it had expired, and she couldn't remember it!?

I'm sure I'll post more over the next week, lots of short ones though not a big long one (as always, apologies for length, or lack of it!)
(mr_spongmonkey, Fri 25 Sep 2009, 10:47, 3 replies)

Well fuck Me Backwards...
I've worked in *IT* support for 25 years and I'd never heard it referred to as ICT. So I goes and looks it up.

Information and Communications Technology.

Smells like messaging and web to me.

Cheers
( Legless Mister Stabby - shanks for the memory, Fri 25 Sep 2009, 13:38, closed)

good lord!
blimey a reply from Legless himself ;) we call it ICT and Facilities to give it the full title. I have a hand in everything from putting out the bins, restocking the tuck shop fridge, changing light bulbs through to managing the servicedesk, dealing with support calls, and provisioning new services and LES lines etc. We really do all sorts, we also maintain and manage the Mitel phone system and all mobiles and smart phones (hence the communications bit!)

We're also starting to play with OCS and presence notifications using posh new phones and Office Communicator and other fun new stuff (got a Microsoft Roundtable under my colleague's desk too!)

sorry to waffle on!
(mr_spongmonkey, Fri 25 Sep 2009, 14:41, closed)

Oh, it can happen
the other way around too.

I repair PCs in a workshop. Occasionally, a PC sent to us will have a non-removable BIOS password on which means a phone call to the customer asking politely if we can have their password.

Obviously, this word means nothing to me. It may be the name of their firstborn, or their favourite footy team, but to me it's a series of characters. Now on most PCs once you type the password in, it then boots to OS - no chance to get to the BIOS settings to remove it. On more than one occasion (and more than five if I'm honest) I've forgotten the password by the time Windows has booted and then been shut down and have had to call back.
(pillockmcfly only signed up to do one QOTW, and then forgot., Sat 26 Sep 2009, 10:27, closed)