I have hundreds of these....
.... but my favourite is the one that happens at least every week.

Me: "Hello IT"
Them: "Hi, I've got a problem"
Me: "OK, how can I help?"
Them: "I keep getting an error message"
Me: "Do you know what it says?"
Them: "No"
Me: "When does it come up?"
Them: "I can't remember"
Me: "Which program are you using?"
Them: "I don't know"
Me: "Well.... what were you trying to do at the time?"
Them: "I'm not sure"
Me: "Are you by the machine at the moment?"
Them: "No"
Me: "Is there a phone by the machine?"
Them: "No"
Me: "Can I call you back on a mobile?"
Them: "There's no reception"
Me: "Can you go and write down the error then call me back?"
Them: **Huge Sigh** "I THOUGHT you were supposed to HELP?!"
Me: "Without any information there's not a lot for me to go on"
Them: **Bigger sigh** "Can I just leave it with you?"
Me: **Smiles** "Sure.... I'll get right on that"

Types in - "No fault reported"
(Klynton, Fri 25 Sep 2009, 22:11, 4 replies)

I was going to say something like 'you can't fix stupidity' but, once again, Dilbert proves me wrong...


(Pope Jamiroquai III, Fri 25 Sep 2009, 23:02, closed)

That's
What happens pretty much every time my wife runs into a problem on her laptop. I don't get paid to keep it running, though :-/
(Kyzia was here on, Sat 26 Sep 2009, 0:02, closed)

Probably PEBKAC anyway

( idonthaveafunnynickname Drink-Aware? Sure. I'm aware I want another drink., Sat 26 Sep 2009, 0:08, closed)

I was that guy recently.
Well, without the attitude.

I was running around fixing someone else's stuffup for hours. Had to call a helpdesk with almost no info at one stage and felt small as shit.

Went to an american call centre though, and they were amazingly helpful.
(Scritty Bakerman., Sat 26 Sep 2009, 17:37, closed)