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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Blaster, Beer and the Disaster Recovery box
Like a lot of unfortunate companies despite our best efforts we were unlucky enough to get hit by the blaster worm. Tracking back the path of infection the time it started to spread was Friday, 5:57PM however I didn't hear about it until 11:05 when my boss phoned me just as I was leaving the pub. This was when I said the one sentence I have probably regretted most

"I'm just in the pub round the corner"

"Brilliant, you can go back and help then"

"No I can't fella, I can barely fucking stand"

"Oh, come on. You'll be fine, the op-eng can help you if you need him to"

So I reluctantly agreed to go back and help with the clean up, arriving 40 minutes later after having had some problems with the 5 minute walk back I fell out of the lift and into a wheelie chair helpfully provided by said operations engineer to get me to the server room.

I then spent a few hours typing very slowly with one hand while I held the other over one eye in an attempt to see only one monitor instead of 3. Eventually I began to sober up enough to remember the Disaster Recovery box, this was a big gray crate holding a copy of all of the install discs ready to be grabbed in an emergency. What I had remembered was my personal additions to the box which were like a shining beacon to me at 3AM, two four packs of Red Bull and a carton of 200B&H. Between those and ordering deliveries on the bosses credit card I somehow survived the next 52 hours until we finally had cleared the infection off every machine we could and ring fenced the ones we couldn't patch.

Leaving the building at about 5 Monday morning and getting the first tube home was such a good feeling at the time that I can't even begin to describe it.
(, Mon 28 Sep 2009, 3:09, 2 replies)
Have a well earned * click *
(, Mon 28 Sep 2009, 9:05, closed)
You sir
Are the reason why the good amongst us should be treated as gods by lesser mortals.
(, Tue 29 Sep 2009, 14:50, closed)

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