IT? Yes. Support? Not so much.
It's my 6th year at school. Advanced Higher Computing class. The people who have gotten here have gone through computing, systems and programming to get to this point. Should have some measurable amount of brains, at least.

So one lad (who shall remain brainless) attempts to retrieve a CD from one of the computers, but the tray won't come out. Bloody iMacs. For most of us in this class, the solution is obvious; get a paperclip, push it into the mysterious tiny hole and the tray pops open. So the teacher furnishes this lad with a paperclip for just this purpose. (and possibly clipping paper, I never asked)

Which the lad then uses to try and pry the tray open.

It was worrying on two distinct levels.

One; an Advanced Higher Computing student (roughly equivalent to GCSE for those unfamiliar) didn't know the paperclip method for extracting CDs from greedy disc drives.

Two; he tried to prise something - ANYTHING - open with a paperclip. There's a reason a paperclip is not part of a fireman's standard kit - you couldn't use it to prise open Katona's lady-cave let alone a plastic and metal disc tray.

He passed the class, mind you. Guess it wasn't that important.
( Iki I think my camel is dead., Wed 30 Sep 2009, 13:42, 2 replies)

Proof
That GCSE's are getting easier then.
(magic the cat will someone please think of the kittens, Wed 30 Sep 2009, 14:22, closed)

an iMac?
turn off computer.
hold down mouse button
turn on computer (while continuing to hold mouse button)
keep holding that mouse button down until the tray opens.
( Sextant goes to him is emotionally erect, on this day, Thu 1 Oct 2009, 11:21, closed)