I don't see the CQC as the first port of call for a hospital complaint on the handy link up there.
You certainly seem to be ignoring that.
( Light In Chains maker of the ikea sofa, Tue 4 Oct 2011, 13:49, 1 reply, 14 years ago)

As did the consultant, so it would seem
Perhaps he/she thought it was serious enough to go straight there?
( sporters I’m sincerely gratitude to you, Tue 4 Oct 2011, 13:50, Reply)

I'm not really willing to go off of what Battered has said, he's somewhat subjective here.
If the Consultant felt it such an important matter he wouldn't have allowed such a situation to exist for 9 hours. I'm pretty sure the Hospital would happily distance itself from his advise and refer the intrepid Battered to the handy link above.
( Light In Chains maker of the ikea sofa, Tue 4 Oct 2011, 13:55, Reply)

Perhaps the consultant had only recently started shift?

( sporters I’m sincerely gratitude to you, Tue 4 Oct 2011, 13:58, Reply)

Correct. She came on duty at 8pm.

( Fucking hell Jeff I am not a robot, Tue 4 Oct 2011, 13:59, Reply)

As I have said I am also going to contact PALS.
Which is covered under Step One of the information supplied from the link you kindly provided.
( Fucking hell Jeff I am not a robot, Tue 4 Oct 2011, 13:59, Reply)