I would suggest you take the monitor back, ask them to diagnose the fault, tell them that whilst they are working on it you’d like a replacement monitor (consider it a courtesy monitor) and for them to agree to a resolution (of the resolution?) within 14 days.

Also point out that regardless of the what they say, you are legally entitled to a replacement OR a refund against faulty goods, unless a guaranteed repair can be carried out in a short space of time.

Actually, fuck ‘em - go in with your receipt, tell them the monitor has the bad aids and it’s gone full-blown whilst it’s under guarantee and request your money back, then, with your money, go to a different shop buy a new monitor, go home, connect it and enjoy the internet. Give them some facts about your statuary rights and don’t take no for an answer.

Top tip though, when complaining, it helps not to swear or indeed gesture/threaten physical violence against the person who has been tasked with fobbing you off. This is frowned upon, unless you are a double-hard bastard and can wind someone up sufficient that you can get them to take a swing at you, in which case, replacement monitor, and if you play your cards right, loads of other free shit.

The End.
( JeffTheDogFucker Can you dig it?, Thu 27 Aug 2009, 13:35, 1 reply, 16 years ago)

No worries there
I am the epitomy of mild mannered restraint and courtesy, even when mightily pissed off.
( Davros' Granddad a voice of calm reason in a world of spastics., Thu 27 Aug 2009, 13:47, Reply)