You are fine.
The goods are not fit for purpose and, particularly with electrical & 'white goods', even if not under official warranty you are protected by the law. Goods should function for what is deemed a 'reasonable' period of time - by precedent this is generally regarded as around five years.

They are duty bound to replace or repair your monitor without charge and without your providing proof. Offer to bring it in to a branch where their own expert (ha!) staff will be able to make a speedy assessment - if it won't switch on, why the fuck would you need an engineer to back you up?

You have not been charged for this call.
( Monty Boyce, My cheese game is strong, Thu 27 Aug 2009, 13:36, 1 reply, 16 years ago)

I have looked into this
and am well aware of my rights in this case. I'd mosey on down there this evening, but unfortunately I cannot find the original receipt so am waiting for Barclaycard to get their finger out of their arse and send me a copy credit card statement as proof of purchase.

Wankstains.
( Davros' Granddad a voice of calm reason in a world of spastics., Thu 27 Aug 2009, 13:44, Reply)