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(, Sun 1 Apr 2001, 1:00)
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In practice, would cause despair to my senior colleagues who would inevitably receive the escalated calls :(
Worse still are colleagues who don't do what you've promised the customer they'll do!
(, Thu 27 Aug 2009, 20:02, 1 reply, 16 years ago)
throw all customer-bombs to your colleagues who don't deal with the customers. Or maybe that's just their interpretation of "Exploding Customer Tennis".
(, Thu 27 Aug 2009, 20:10, Reply)
When I agree to a goodwill gesture, they should bloody well honour it!
(, Thu 27 Aug 2009, 20:17, Reply)
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