Aye, they said it was very close - I only missed out by a couple of points which makes it all the more gutting.
I badly needed that extra couple of grand a year! They have given me A Project instead, though, and I now run my own little department, so I've not lost out completely, I just didn't have the complaints experience needed. Bah.
( Maladicta, Fri 18 Dec 2009, 19:47, 1 reply, 16 years ago)

How much experience do you need to deal with complaints?
All you need to do is the opposite of what you've experienced when you've complained and been treated like shit.
( The Disappointed Caravanner of the year, Fri 18 Dec 2009, 19:57, Reply)

To go into our customer service policy requires diagrams and all kinds of complicated stuff.
We are all about making them get the warm and fuzzies, and sadly I've spent too long minding envelopes and not long enough listening to them complain.
( Maladicta, Fri 18 Dec 2009, 19:59, Reply)