Aaaah
Now, I thought exactly the same thing, but APPARANTLY, O2 do not accept returns if you get your upgrade in-store. Which to be honest I think is a total crock of shit. The human polyp in the shop never made me aware of this, and I have already been cheek to jowl with the customer service cunts about this.

Is this legal?

Well, I signed a fucking contract I suppose, without reading it, but hey, who does these days anyway?
(Cancer Joy was short lived, Wed 29 Sep 2010, 9:49, 2 replies, latest was 15 years ago)

I'm sure there will be some legal way out of it

( sporters I’m sincerely gratitude to you, Wed 29 Sep 2010, 9:50, Reply)

It sounds like a job for The A Team.
They're taking on a lot more consumer rights cases now that they're getting on a bit.
(Cave Duck, Wed 29 Sep 2010, 10:01, Reply)

shop.o2.co.uk/FAQ?category=Returns%2C+refunds+and+exchanges&question=FAQ_HOW_DO_I_RETURN_OR_EXCHANGE_MY_PHONE
( Agnostic Antichrist Baltimora, Wed 29 Sep 2010, 10:15, Reply)

Good man
I've also got their management complaint number. Just phoned trading standards who basically sided with 02 and said i entered into a contract, from which there is NO escape....




We'll see
(Cancer Joy was short lived, Wed 29 Sep 2010, 10:18, Reply)

And for another one
whatconsumer.co.uk/cooling-off-and-cancellations/
( Agnostic Antichrist Baltimora, Wed 29 Sep 2010, 10:19, Reply)