How much compensation have you got out of them so far?
You should be looking for a minimum of 6 months free subscription.

I once got 3 months free from Telewest because their fitter walked a bit of mud into the carpet.
( JeffTheDogFucker Can you dig it?, Tue 12 Oct 2010, 12:09, 1 reply, 14 years ago)

That's worth knowing. I'll let you know how I get on.

( Monty Boyce, My cheese game is strong, Tue 12 Oct 2010, 12:27, Reply)

I took them for 3 months subscription
Including all the films and sports channels.

I love a good argument on the phone.

Saying that, I can't imagine you'd bother with either the sport or film channels as all sport and films are shit aren't they?

In fact, I don't know what you're bothering with getting the connection restored. Surely everything ever shown on telly is gash and you hate it?
( JeffTheDogFucker Can you dig it?, Tue 12 Oct 2010, 12:33, Reply)

adapt my letter to the CEO of virgin
i got a personal email, the problem fixed that weekend, the person who had lied to me on the phone got disciplined, i got a couple of hundred quid out of them, and apparently my letter got shown to staff at training sessions.

didn't stop them doing it again 6 months later, mind.
( rachelswipe with a fork, Tue 12 Oct 2010, 12:39, Reply)