Another One
I work in IT Support and I quite enjoy my job. However, there's one thing that really annoys me:

When someone calls me and tells me that their computer is "Broken" or "F**ked". No information regarding what the problem actually is, just that their machine is "Broken".

The conversation generally goes something like this:

-Hi, my computer is broken
Me: How do you mean?
- Well it's not working
Me: Can you describe the problem to me?
-It's just......broken
Me: Well is it on fire? Has it transformed into some sort of mythical beast that is now trying to eat your soul? Is it at this very moment leaking harmful radiation that is causing you to mutate into some sort of flesh eating zombie?
- Well erm...no, not really...it's just....well.....broken
Me: Aaarrrggghhhhhh!

This generally goes on for aroun 5-10 minutes until I manage to ascertain that "My computer is broken" actually means "The printer is out of paper and I cannot print", by this time I have wasted more time than it would take to actually resolve the problem simply because some people are too dense to actually string a coherent sentence together and explain what the problem actually is.

Phew I feel better after that little rant!!
(Cow_Tipping_Samurai, Tue 6 May 2008, 16:08, 4 replies)

Ah-ha!
You work for EDS then!
(ShaunyBoi has been surviving fires since, Tue 6 May 2008, 16:12, closed)

I work in a similar environment
And when I get that my first response is "I'll need a bit more than that". Be firm with your users, life will be easier because of it.
( jim_bob can herd cats., Tue 6 May 2008, 16:21, closed)

.
Have they tried turning it off and on again.
(Biff..., Tue 6 May 2008, 16:59, closed)

:D
Oh happy day, someone who understands another of my pet peeves!
(webvictim is invariably at work, Tue 6 May 2008, 17:08, closed)