Question of the Week suggestionsEach week we ask a question. The idea is to generate material that's:
* interesting to read, i.e. we won't get bored of reading the answers after about 10 of them
* not been asked on this site before
* fun to answer
What would you like to ask? (We've left this question open - so feel free to drop in ideas anytime.)
(
rob, Wed 14 Jan 2004, 13:01)
« Go Back
Call centresWithout giving too much away, I've got a shiny new job in a call centre at a public service "provider". Unusually for a call centre, this place really DOES record all calls "for training purposes" (most don't - in my experience, they either sit next to you or listen remotely, but don't record), and they played some, uh, less successful calls by people who are "no longer with this organisation" for us today. Oh - my - glub. Never in my wildest experience of numptydom have I encountered such limited concepts of "customer service", and I've been on the dole.
We've all done time under the headset, so what's your best story, as customer or phone monkey? Hint: Telemarketers REALLY, REALLY want you to say the magic phrase "Please take my name off your calling list". They're not allowed to say it, but once asked, they are legally obliged to do it. (In Australia anyway.)
(, Wed 8 Aug 2007, 12:29, Reply)
« Go Back