reap öst
I complain...

... a lot!

For money.

Or gift cards.

Or free shit.

Or (partial) refunds.

I am continuously on the lookout for problems, issues, discrepancies, difficulties, hitches and glitches which can be turned to my advantage. As long as they somehow link back to a large company or organisation with a hierarchical structure.

As soon after the problem has been experienced I will make a call to said company and set about climbing the customer service ladder made up of so many advisors, supervisors, TLs, assistant managers, managers, area managers, district managers, board members and owners.

Sometimes I will eventually get hold of somebody who either has enough clout to give me what I want in order to get me the fuck off their line or alternatively somebody who is paid more per hour than it would cost to give me what I want if you counted up the man hours it would cost hem to investigate.

Most of the time though I will have caught them with their pants down so even the frontline CS staff can start handing out the goodies simply by following company policy.

I dont need any of this stuff, I mainly do it for the sport. 

Some people will think I am an asshole. Some people will think my exploits are exploitative.

My friends call me the cunt-omer (instead of customer).

It is not theft, it is not fraud. It IS fun! 


EDIT: SINCE POSTING THIS I FIND I ACTUALLY DO NEED THE MONEY!
(OTT, Thu 10 Nov 2011, 20:37, 4 replies)

I hate being in the queue behind people like you
because it hardens up the CS monkeys for when its my turn to lay out a laundry list of petty grievances.

thunder-stealing cunt.
(Gritty, yet fluffy. kipperpillock is obsessed with me =), Fri 11 Nov 2011, 2:03, closed)

If that's your idea of fun then you need to get out more
( enoughblueskyforsailorstrousers, Fri 11 Nov 2011, 3:55, closed)

Shirley
The average cost of the phone calls/letters etc adds up to more than the average return?
(Imaginary Ed was dreamed up on, Fri 11 Nov 2011, 7:23, closed)

it adds up
I posted a rough calculation of the amount saved/earned last time i posted this and there were several mentions of super models and Honda accords.

I am currently on a 24 month mobile phone contract which will see me about a grand in profit when it finishes. my crowning achievement involved a credit of £1500 from ntl after a long series of fuck ups.

I also got a wodge of cash from marks and Spencer money for repeatedly sending me somebody else's statement.

The DPA is your friend and when dealing with a financial institution you can quite often explain to through person you are dealing with that writing a £300 cheque for me beats paying the FOS £500 for an upheld complaint not to mention the cost in man hours spent dealing with my 23 point complaint.

Nothing hooky, just playing the bastards at their own game.

Unless there has been an almighty fuck up i don't go after small companies. Even with good reason they usually tell you to fuck off.

Give me a nice juicy plc with a tall management structure any day. plenty of escalation points!
(OTT, Fri 11 Nov 2011, 8:43, closed)